Returns & Refunds

RETURNS POLICY & PROCESS

Returns Policy

Returned items must comply with our returns policy:

  • Items must be returned unworn, undamaged and unused, with all tags attached and the original packaging included.

  • Footwear and accessories must be returned with the original branded boxes and dust bags, where provided, and placed inside a protective outer box for shipping.

  • When trying on footwear, please take care not to mark the soles or damage the shoe box.

  • If an item has a Farfetch security tag or brand tag attached, it must be returned with the tag in its original position.

  • Beauty and cosmetic products must be returned unopened and unused, with the seals of any packaging still intact.

  • Hosiery, lingerie and swimwear items must be returned with the hygiene seals attached and in unopened and undamaged product packaging, where applicable.

  • Lingerie and swimwear must only be tried on over your own undergarments. We will not accept any returns that have been worn or are soiled.

  • Jewellery must be returned in the same condition it arrived in, including all branded packaging and documents provided with it.

Please take care when trying on your purchases and return them in the same condition you received them. Any returns that do not meet our policy will not be accepted.

If you processed your order through guest checkout please contact our friendly Customer Service to start your return. To return or cancel an item that has been made to your specifications, please view our ‘Customised Items’ section below for further information.

Returns Process

Free Returns Pick Up We are pleased to offer a free returns collection service to all customers for any purchases that meet our Returns Policy.

Your returned item must arrive at the Farfetch partner boutique or brand it was ordered from no later than 14 days after your delivery date. We recommend that you book your return pick-up within 7 days of your delivery date to ensure that it arrives at the relevant Farfetch partner’s location within 14 days.

To book a free returns pick-up: Go to ‘My Orders & Returns’ in your Farfetch account and select your order Choose a return ‘By courier’ and select the item(s) for return Confirm your pick up address and a convenient collection time We will send you a collection confirmation email with all the details you’ll need to complete the return. If you are returning items to multiple Farfetch partners, please request a separate collection for each one under ‘My Orders & Returns’.

Please note: We can only offer a free returns pick up from the same country your order was delivered to.

What happens next? Prepare your package with the documents enclosed in your order

Place the item(s) with all the original packaging inside the Farfetch box and leave it open for the courier to check the contents.

Attach the Return Label (shipping waybill) and a signed Return Note to the outside of your Farfetch box and hand the courier the spare copies of both documents.

Returning within the US?

Domestic returns within the US can be conveniently dropped off at any UPS store. You can also return your parcel at a participating Farfetch partner near you by selecting the return ‘In-store’ option in your account. Please contact our Customer Service team for assistance with any returns above 2500 USD.

Returns with Click & Collect

Our Click & Collect service gives you the flexibility to collect and return your online orders at a participating Farfetch partner or, depending on your location, a Doddle location near you. Simply select the ‘In-store’ option when creating a return in your Farfetch account and prepare your package with the documents included with your order. Take the return to your chosen location, along with our returns confirmation email, and we will do the rest.

Further information can be found in our Click & Collect section.

Cancelling an order Depending on where you live, you can also choose to cancel your order under the CCRs (Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013). If you choose this option we will refund you the full price for any returned item that meets our Returns Policy and the original delivery fee; however, you will be responsible for the cost and arrangement of returning the item(s) to the Farfetch partner(s) you ordered from.

Please view our Terms & Conditions for further information on cancelling an order under the CCRs or contact our Customer Service Advisors for assistance.

RETURNS PROCESS

Free Returns Pick Up

We are pleased to offer a free returns collection service to all customers for any purchases that meet our Returns Policy.

Your returned item must arrive at the Farfetch partner boutique or brand it was ordered from no later than 14 days after your delivery date. We recommend that you book your return pick-up within 7 days of your delivery date to ensure that it arrives at the relevant Farfetch partner’s location within 14 days.

To book a free returns pick-up:

  1. Go to ‘My Orders & Returns’ in your Farfetch account and select your order
  2. Choose a return ‘By courier’ and select the item(s) for return
  3. Confirm your pick up address and a convenient collection time

We will send you a collection confirmation email with all the details you’ll need to complete the return. If you are returning items to multiple Farfetch partners, please request a separate collection for each one under ‘My Orders & Returns’.

Please note: We can only offer a free returns pick up from the same country your order was delivered to.

What happens next?

Prepare your package with the documents enclosed in your order

  • Place the item(s) with all the original packaging inside the Farfetch box and leave it open for the courier to check the contents.

  • Attach the Return Label (shipping waybill) and a signed Return Note to the outside of your Farfetch box and hand the courier the spare copies of both documents.

Returning within the US?

Domestic returns within the US can be conveniently dropped off at any UPS store. You can also return your parcel at a participating Farfetch partner near you by selecting the return ‘In-store’ option in your account. Please contact our Customer Service team for assistance with any returns above 2500 USD.

Returns with Click & Collect

Our Click & Collect service gives you the flexibility to collect and return your online orders at a participating Farfetch partner or, depending on your location, a Doddle location near you. Simply select the ‘In-store’ option when creating a return in your Farfetch account and prepare your package with the documents included with your order. Take the return to your chosen location, along with our returns confirmation email, and we will do the rest.

Further information can be found in our Click & Collect section.

Cancelling an order

Depending on where you live, you can also choose to cancel your order under the CCRs (Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013). If you choose this option we will refund you the full price for any returned item that meets our Returns Policy and the original delivery fee; however, you will be responsible for the cost and arrangement of returning the item(s) to the Farfetch partner(s) you ordered from.

Please view our Terms & Conditions for further information on cancelling an order under the CCRs or contact our Customer Service Advisors for assistance.

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