Returns & Refunds
RETURNS POLICY & PROCESS
Returned items must comply with our returns policy:
Items must be returned unworn, undamaged and unused, with all tags attached and the original packaging included.
We will not accept any returns that have been worn or are soiled.
Please take care when trying on your purchases and return them in the same condition you received them. Any returns that do not meet our policy will not be accepted.
Please email us on firstname.lastname@example.org for details on the process of returns.
Once your return has been received and accepted, your refund will be completed via the original payment method. We’ll keep you updated every step of the way.
It is our aim that every item arrives in great condition and we hope you’re always thrilled with your purchase. If you receive an item in a flawed or damaged condition, or if it doesn’t quite match the description on site, please advise Customer Service as soon as possible. Where possible we will arrange for a new replacement to be sent to you or a return for a full refund of the defective item.